Bank of China Queens Branch

Reviews

• ★ ☆ ☆ ☆ ☆
  It was not easy to set up an account but it is more painful to close it. First, I inquired about process and forms required for closing my account. The rep confirmed with me there are no forms to be filled out but I have to write a written letter to the bank. And the original letter should be delivered to the bank. I did this inquiry twice. Once the bank received my letter after a couple of days later, they sent me an e-mail with an attachment of account closure request form and requested me to fill them out. Again, they asked me to mail the actual forms to them. I e-mailed them PDF copies forms ahead hoping to expedite the process and actual forms arrived there two days later. After a full week I still do not see my check. I sent a follow up e-mail for the status but no response....After more than two weeks, no result.
  By Jung-Min Hur, December 27, 2017
• ★ ☆ ☆ ☆ ☆
  I would give 0 star if I can. They are horrible; do not do business with them. I tried to close my account with foreign currency recently. When they said I have to wait for two days to sell the fund first, I was fine with that. I asked them to issue me the fund in check form. They said I would have to pay if I want the fund in bank check, otherwise, I would have to go in again to get the cash when the fund is available. It seem very ridiculous that they cannot provide complementary bank check when closing your account. Meanwhile the "customer service representative" was rude and unprofessional. When a client ask you a question, you don't answer by looking elsewhere and say uh-huh. Don't waste your time and money at this place.
  By Jay CK, May 26, 2017

Photos